Return policy for CamdenDrive.com

 


At CamdenDrive.com, we are confident you will be happy with your purchase. However, if for any reason you are not satisfied with you purchase, we will assist you with a prompt return. We offer 100% money back guarantee, minus shipping costs. If the original order included free shipping, and item(s) from the order are returned, the shipping cost will be deducted from the credit. **All sales are final for all accessories and special orders.

Exchange Procedures

If you want to exchange an item(s), you must place a NEW ORDER online for the item(s) you wish to purchase. The original items will need to be returned by following the Return Procedures below and the original credit card will be refunded, minus shipping costs, once the original items are returned and the proper procedures are followed. This will expedite the process so that you can receive the exchange items faster, and will ensure the correct items be sent without confusion.

Return Procedures
  1. Before returning any merchandise, please fill out the REQUEST FOR RETURN MERCHANDISE AUTHORIZATION FORM below within 3 days of receiving the merchandise. You will receive a RMA# (Return Merchandize Authorization #) and a form to fill out for the return upon approval via email within the same or next business day. If the form is submitted after 3 days of receiving the order, the return may be refused, and no credit will be received. If for any reason you are not approved for the return, an email will be sent with the reason for disapproval. Any merchandise returned without a RMA# will be returned or refused at the buyer's expense.
  2. The returned item(s) must be shipped out within 3 business days after receiving the return authorization number. Please use UPS Ground, Fed Ex Ground, USPS First Class, or USPS Priority Mail. Write the return authorization number on the outside of the package and include the return form inside the package. If item is not shipped out in 3 business days, a 30% restocking fee will be assessed. No refunds will be given for items received more than 15 days after a return authorization has been released.
  3. We are not responsible for any items lost or damaged in shipping. We recommend that you insure your package, at your own expense.
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  4. If you are exchanging an item(s), please place a new order for the item(s) you wish to purchase and return the unwanted item(s) back to us for a refund.

All return merchandise must meet the following criteria or else they will be returned to the customer at the customer's expense:

  1. Merchandise is in the same condition as when it was shipped to the customer, including but not limited to appearance, color, odor, etc.
  2. Merchandise must have original tag(s) attached.
  3. Merchandise must accompany its original protective covering, hangers, and/or similar accessories.
  4. All Return Procedures must be followed.
REQUEST FOR RETURN MERCHANDISE AUTHORIZATION FORM:
Internal Order # or Invoice #:
Today's Date:
Date Order was Received: (Must be within 3 Days)
Full Name:
Email Address:
Merchandise to Return:
Style: Color: Size:
Style: Color: Size:
Style: Color: Size:
Style: Color: Size:

Please check the following to see if you meet the requirements:
Merchandise was received within 3 days of today:
Merchandise includes original protective covering, hangers, tags:
Merchandise has not been worn or altered:
Merchandise is in the same condition as received - color, appearance, and odor:
Reason for Return:
More Details:
 
Once the form is submitted and approved, a RMA# will be emailed to the address above with instructions on returning the merchandise.

 

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